People Operations & Talent Acquisition Manager

This is a builder role for a scaling agency of approximately 90 employees. You will design and implement scalable HR processes, establish best practices where none exist, optimize existing workflows, and run the function using data, external benchmarks, and AI-enabled solutions.

As the trusted HR business partner to leadership and managers across Beirut, Dubai, and Riyadh, you will shape the employee experience throughout the entire employee lifecycle, from attracting top talent through to career development, performance management, employee engagement, compensation, compliance, and retention.

You will own Acquisit’s People function end-to-end across four strategic pillars:

  • Talent Acquisition
  • Culture & Retention
  • Learning & Development
  • HR Administration & Compliance
Job description
Join a dynamic team

What you will be responsible for

Talent Acquisition

  • Lead full-cycle recruitment across all business functions, including intake meetings, sourcing strategies, structured interviews, offer management, negotiation, and onboarding.
  • Own the recruitment process through HubSpot ATS while continuously improving recruitment workflows and candidate experience.
  • Build and maintain talent pipelines across Lebanon, UAE, and Saudi Arabia for current and future hiring needs.
  • Develop sourcing strategies by role family using direct sourcing, referrals, networking, and employer branding initiatives.
  • Own recruitment analytics including:
    • Time-to-fill
    • Cost-per-hire
    • Source-of-hire
    • Offer acceptance rate
    • Quality of hire
  • Report recruitment KPIs quarterly against industry benchmarks.
  • Develop and strengthen Acquisit’s Employer Value Proposition (EVP), careers page, employer branding, and employee referral programme.
  • Ensure compliant employment contracts, onboarding documentation, visa coordination, and hiring documentation across all legal entities.

Culture & Retention

  • Build and continuously improve an engaging employee experience across all three offices.
  • Drive employee engagement through regular engagement surveys (eNPS), pulse surveys, feedback initiatives, and measurable action plans.
  • Foster one unified company culture across Beirut, Dubai, and Riyadh through effective communication, recognition programmes, company rituals, and cross-office collaboration initiatives.
  • Own and continuously improve the company’s performance management framework, including:
    • Goal setting (OKRs/KPIs)
    • Probation reviews
    • Mid-year and annual performance reviews
    • Calibration sessions
    • Performance Improvement Plans (PIPs)
    • Succession planning
    • Talent reviews
  • Partner with department heads to improve manager capability in coaching, feedback, and performance conversations.
  • Develop and execute internal communication initiatives to ensure employees remain informed, engaged, and aligned with company objectives and values.
  • Manage employee relations, including grievances, conflict resolution, underperformance management, disciplinary processes, and exit interviews.
  • Monitor retention metrics and analyze turnover trends (regretted vs. non-regretted attrition), identifying root causes and implementing retention strategies.

Learning & Development

  • Design and continuously improve the onboarding experience with structured 30-60-90-day plans, buddy programmes, and measurable onboarding outcomes.
  • Conduct annual training needs analyses aligned with business objectives and competency frameworks.
  • Develop and manage learning curricula across all disciplines.
  • Manage the annual Learning & Development budget and evaluate training effectiveness beyond attendance through measurable business outcomes.
  • Design competency frameworks for all functions.
  • Create and maintain clear career paths and progression frameworks across departments, enabling employees to understand development opportunities, promotion criteria, and long-term career evolution.
  • Partner with department heads to identify high-potential employees and create Individual Development Plans (IDPs).
  • Lead internal knowledge management initiatives, including SOPs, playbooks, best practices, post-mortems, and AI-enabled knowledge repositories.

HR Administration & Compliance

  • Oversee all HR administrative processes throughout the employee lifecycle.
  • Manage compensation and benefits administration, ensuring internal equity, market competitiveness, and compliance with company policies.
  • Coordinate annual salary reviews, promotions, bonus administration, and employee benefits programmes.
  • Manage disciplinary actions in accordance with company policies and local employment legislation, ensuring consistency, fairness, and appropriate documentation.
  • Ensure compliance with employment legislation and labour regulations across Lebanon, UAE, and Saudi Arabia, maintaining compliant HR policies, contracts, employee records, and employment documentation.
  • Maintain employee files and HRIS records with the highest standards of confidentiality and data integrity.
  • Support HR audits and regulatory reporting requirements as needed.
  • Work closely with Finance to ensure accurate and timely payroll processing, employee data management, salary adjustments, benefits administration, end-of-service calculations, and all HR-related administrative processes.

People Analytics & AI

  • Build dashboards and reporting across all People functions.
  • Establish KPIs across recruitment, retention, engagement, learning, and HR operations.
  • Benchmark HR performance against relevant industry standards.
  • Identify opportunities to automate and improve HR processes using AI and digital tools.
  • Champion the adoption of AI within HR workflows, including sourcing, screening, onboarding, learning, documentation, and knowledge management.

What Success Looks Like (First 12 Months)

  • A comprehensive People Operations roadmap has been implemented across all four HR pillars.
  • Recruitment performance consistently meets hiring targets with:
    • Time-to-fill at or below 30 days
    • Offer acceptance above 90%
  • Employee engagement is measured regularly with action plans executed following each survey.
  • Voluntary turnover remains below industry benchmarks.
  • Every employee has:
    • A structured onboarding programme
    • Defined performance objectives
    • A documented career pathway
    • Access to a structured learning curriculum
  • Performance management is fully embedded across the organisation.
  • Compensation, payroll, compliance, and HR administration operate efficiently with strong partnership between HR and Finance.
  • AI-enabled HR processes improve efficiency, reporting accuracy, and employee experience.
Job description
Become an HR expert

Who are we looking for

  • Minimum 8 years of progressive experience across Human Resources, People Operations, and Talent Acquisition.
  • At least 2 years leading both HR Operations and Recruitment within a scaling organisation, preferably in a digital agency, consultancy, technology company, or other high-growth environment.
  • Proven experience recruiting digital marketing, creative, analytics, technology, and commercial talent.
  • Strong knowledge of labour legislation and HR practices across Lebanon, with working knowledge of UAE and Saudi employment regulations highly desirable.
  • Demonstrated experience building HR processes, policies, competency frameworks, career paths, and performance management systems from the ground up.
  • Strong understanding of compensation and benefits administration, employee relations, disciplinary procedures, and HR compliance.
  • Experience partnering closely with Finance on payroll and HR administration.
  • Excellent analytical skills with experience building HR dashboards and reporting using ATS, HRIS, spreadsheets, or BI tools.
  • Strong project management and organisational skills with the ability to manage multiple priorities simultaneously.
  • Experience leveraging AI tools to improve recruitment, HR operations, learning, and knowledge management.
  • High levels of integrity, discretion, and sound judgment.
  • Excellent communication and stakeholder management skills across all organisational levels.
  • Fluent in English and Arabic.
  • Based in Beirut with the ability to travel periodically to Dubai and Riyadh.

Nice to Have

  • CIPD, SHRM, or equivalent HR certification.
  • Experience scaling a regional HR function across multiple countries.
  • Experience implementing HRIS platforms or digital transformation projects.
  • Experience developing employer branding strategies.
  • Experience working within digital marketing agencies, consulting firms, or technology businesses.
Job description
Who are we looking for?
Why work in Acquisit
Benefits of joining us

Join a inspiring team of 90+ people in three offices

Be part of a fast-growing company that impacts the regional digital ecosystem

A comprehensive health plan

We are all people before our job titles. Everyone deserves the same comfortable access to healthcare.

Bonus directly indexed on the team performance

Semestrial bonus based on completion of individual objectives and company performance 
Our recruitment process
As we are a fast-growing company, your missions, and responsibilities will evolve along with our activity and your experience.
Initial screening

The first stage of the interview process involves a preliminary screening of candidates’ resumes and cover letters.

Phone or Video interview

Candidates will be asked a series of questions to further assess their qualifications and fit for the role.

Practical test

Candidates may be required to complete an assessment through exercises to demonstrate their capacity in analysis and or data manipulation.

Technical assessment

For technical positions, candidates may be required to complete a technical assessment or take a skills-based test to demonstrate their proficiency in relevant technologies or programming languages.

In-person interview

Qualified candidates will typically be invited for an in-person interview, where they will meet with members of the hiring team and potentially other key stakeholders within the organization.

Job offer

If the candidate successfully completes all stages of the interview process and passes the reference check, the company may extend a job offer, outlining the terms and conditions of employment.

Join our team

We are looking for employees who are honest, kind and thorough. We hire ambition. If you haven’t found a suitable job description for you, you can still send us your CV as an open candidacy here.

Théa Aoun

Lead Recruitment Specialist